What to do after failing Phase 1 or Phase 2: the free first re-sit, the €100 fee for later re-sits, refund policy, and time-window implications.
Direct answer
What happens if I fail a Skills Pass assessment or the interview?
For the online assessments, you can re-sit. The first re-sit is free. Each later re-sit costs €100. If you fail the second re-sit, you are blocked for one month. There is no refund for failing.
The official pages do not say what a failed interview costs, whether you can re-sit the interview, or whether failing resets your 42 days. Ask Skills Pass in your account before you pay again.
The re-sit rules: one free, then €100
- The first re-sit is free.
- Each re-sit after that costs €100.
- Failing the second re-sit means a one-month block.
- After the block, you pay again.
- Failing gets no refund.
Each paid re-sit adds €100 to what you spend, so prepare before you try again. The Skills Pass FAQ counts it the same way: two free tries (your first try and one re-sit), then a paid third try.
If you fail while your 42 days are running
- Review the parts you found hardest. Do not start again from zero.
- Check the days you have left in your account before you book the re-sit.
- Know your extension option. A 14-day extension costs €50. Ask Skills Pass when you can buy it and whether you qualify.
If your 42 days run out before you pass
The official page says you can buy a 14-day extension for €50. It does not say whether you must register again, pay the course fees again, or get extra time after the extension ends. Contact Skills Pass before you assume you must start again or pay again.
If you fail Phase 2
Failing gets no refund. The tourism page says you receive your certificate after you pass Phase 2. The official pages do not separate interview re-sits from online-exam re-sits. Ask Skills Pass about re-booking and fees before you count on a free re-sit. To prepare again, see how to practise for the interview.
Common questions
Does a failed Phase 1 assessment reset my 42-day window?
The official page does not say. It gives Phase 1 a 42-day window and does not say whether failing resets it or when it starts. Check the deadline in your account, and ask Skills Pass before you count on extra time.
How many times can I re-sit?
The tourism process page lists one free re-sit, then €100 for each later re-sit. If you fail the second re-sit, you are blocked for one month. The Skills Pass FAQ says you pay again after the block. No official page gives a lifetime limit or a separate rule for the interview.
What if I fail the Phase 2 interview?
The Skills Pass FAQ says there is no refund if you fail. The official pages do not separate interview re-sit rules from online-exam rules. Ask Skills Pass about re-booking and fees.
Can I get my money back if I fail?
No. The Skills Pass FAQ says no refund is issued if you fail. If you withdraw, a refund is up to senior management and depends on the circumstances. The FAQ does not list each fee or say what happens if the programme itself is cancelled.
Official sources for this page
These are the official pages this guide depends on. Open them directly before acting on a time-sensitive requirement.
- 01Skills Pass (Tourism & Hospitality) (opens in a new tab)
Sector-specific Skills Pass frequently asked questions.
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