Phase 2 is a verification interview. The official tourism page describes 30 minutes and says it covers Phase 1, English conversation and your occupation. Use your booking and your course materials to prepare.
Looking for Pre-Departure Course questions and answers? That is a different course, with its own Phase 2 interview. Practise with our Pre-Departure guide:
Use this page to practise
Practise adapting an answer when one scenario detail changes, and explain your action, reason, and follow-up.
Independent practice only. This guide is not an official syllabus, question bank, or prediction of results.
- INT
T&H Skills Pass · Topic 7 of 7
4 sections · 9 key facts · 4 review prompts
What the interview covers
The official page describes true-or-false questions about Phase 1, and open questions about English conversation and your occupation. It does not publish how marks are given, so we do not set pass marks.
To practise, explain what you would do and why, in your own words. Check technical details in your course materials.
If you do not understand a question, ask the assessor to repeat it or say it another way. Follow the assessor's instructions. We cannot say what a particular interview will sound like.
Practice prompts to try
Knowledge prompts: explain HACCP, or how you handle allergens, as your course teaches it. These prompts are our own, not from an official question bank. Check your answer instead of guessing.
Scenario prompts: a customer complaint, a spillage, or a hygiene step you are not sure about. Say what you would do, why, and what you would do next.
Conversation prompts: describe your work experience, or what you hope to learn in the job.
How to build an answer
For a scenario, use three parts: (1) the action: 'First, I would...'; (2) the reason: 'because...'; (3) the follow-up: 'After that, I would...'. This shows what you know and why.
Keep answers short but complete. 'I'd clean it up' is too short. Going through every possible case is too long. A few clear sentences on action, reason and follow-up is a good aim.
If you start in the wrong direction, say 'Let me rethink that' and correct yourself clearly.
Getting ready on the day
The day before, read your booking confirmation: place, time, documents and how to attend. Plan your route. Contact Skills Pass if anything is unclear. A video-call interview does not always mean you can attend from home.
Keep a short set of notes to revise from. Do not try to learn a long script.
Speak at a comfortable pace and pause to think before you answer. If you feel nervous, slow down.
Key facts to remember
The official page says the interview covers Phase 1, English conversation and your occupation
No official marking guide is published, so practise clear explanations and accurate details
If you do not understand a question, ask for it to be repeated or explained
Answer scenarios in three parts: action, reason, follow-up
Aim for a few clear sentences, not one line and not a long speech
If you make a mistake, correct it clearly
Check where and how to attend in your booking confirmation
Dress professionally, even for a video interview
Speak at a comfortable pace and pause to think
Study tips
- In a short session, pick one knowledge question and one changed situation. Explain both, check the details, and come back to the weak point later.
- Record yourself answering two or three questions and listen back. Most people speak faster when nervous than they realise.
- Practise the three-part answer until it comes naturally: action, reason, follow-up.
- Ask a friend to change one detail in a practice situation. Explain what changes in your answer and why. Also read your course materials.
Common pitfalls
- Learning one sentence pattern but not being able to explain the action or the reason
- Answers that are too short to show what you know, or too long and unfocused
- Leaving the technical setup for a video interview until the day
- Thinking good English or one memorised answer means you are ready
- Guessing on a knowledge question instead of saying 'I am not sure'
Ready to test yourself?
Self-test
Quick review
4 questions · tap to reveal
What areas does the published sector overview describe for Phase 2?
Questions about Phase 1, English conversation skills and abilities in your selected occupation.
What is the recommended three-part structure for answering a scenario question?
State the immediate action, explain the reason, then describe the follow-up action.
What should you do if you don't understand a Phase 2 question?
Ask the assessor to repeat it or explain it, and follow their instructions.
What structure do these practice notes recommend for a scenario answer?
Action, reason and follow-up. This is our practice advice, not an official marking guide.
Preparation scope and sources
The official sector page names Basic Customer Care, the Maltese Tourism Product and an occupation assessment, then a verification interview. These exercises are original practice, not an official marking rubric.
Read the official Tourism and Hospitality assessment guidance
Assessment guidance checked:
The linked programme overview establishes the preparation context, not an official endorsement of these exercises. Follow your provider's current course materials and assessment instructions.