The two Skills Pass portals
There are two related portals, and it matters which one you use:
- skillspass.org.mt — the main Skills Pass portal, covering all sectors including the Pre-Departure Course component.
- tourism.skillspass.org.mt — the Tourism & Hospitality-specific portal, which is where candidates working in hotels, restaurants, and other MTA-licensed establishments register and sit their assessment.
If you are in the tourism and hospitality sector, use tourism.skillspass.org.mt. If you are not sure which applies to your role, see the who needs the Skills Pass page, or contact the Skills Pass team to confirm before registering.
Login and account access
- Forgotten password — use the password-reset link on the login page of the relevant portal. The reset email may go to spam; check there if it does not arrive within a few minutes.
- Account not activating — look for an activation email sent at registration. Check spam. If no email arrived, use the support contact on the portal to request a resend.
- Portal not loading — try a different browser, clear cache, or disable browser extensions. If the issue persists across devices, the portal may be undergoing maintenance.
- Not sure which email address was used to register — if your employer registered you, check with them. If you registered yourself and cannot remember the email, contact the Skills Pass support team with your full name and ID number to locate your record.
Assessment booking problems
- No assessment slots available — slots are released in batches. Check back after a few days. If you have a work start date or permit deadline, contact the Skills Pass team and explain your timeline.
- Assessment location not convenient — the official official pages describe the interview venue and format differently: video-conferencing language, ITS Malta or authorised centres, and VFS centres all appear in official wording. Available venues depend on what is listed in the portal at booking time, and your booking confirmation is the authority on where and how to attend. Contact the Skills Pass team if no suitable venue is available.
- Payment not processing at booking — try a different card or browser. If the payment page errors repeatedly, contact the Skills Pass team before the booking times out.
- Need to cancel or reschedule a booked assessment — the official FAQ states that no refund is given if a candidate fails. For cancellations before the assessment, the FAQ describes refunds as “up to senior management discretion.” Contact the Skills Pass team as soon as possible — before the assessment date.
Certificate problems
- Certificate not showing in my portal profile — digital certificates may take 24–72 hours to appear after a result is confirmed. If more than a week has passed, contact the Skills Pass team with your candidate reference number.
- Employer cannot verify my certificate — direct your employer to the official portal for digital verification. Official sources describe the certificate as hosted on a secure credential management system; a screenshot is not the same as the verifiable digital document.
- Lost access to the account containing the certificate — contact the Skills Pass support team. This guide cannot retrieve or reissue certificates.
Frequently asked questions
01I failed the assessment. Can I retake it?
The official FAQ does not publish an automatic retake policy beyond confirming that no refund is issued if a candidate fails. Contact the Skills Pass team through the official portal to ask about rebooking. There may be a waiting period or additional fee involved — the official FAQ does not specify these details publicly.
02My employer registered me but I can't log in. What do I do?
In the Skills Pass system, employers or establishments often initiate the registration process. If your employer registered you, check with them first — they may need to confirm your registration or forward you an activation email. If they confirm the registration is complete but you still cannot access your account, contact the Skills Pass support team through the official portal.
03I passed the assessment but my certificate is not showing. How long does it take?
Digital certificate processing time after passing is not precisely stated in published material. If more than a week has passed since you received a pass notification, contact the Skills Pass team through the official portal with your candidate reference number and the date you sat the assessment.
04My employer is asking for a Skills Pass certificate but I work in a sector I thought was excluded. What should I do?
The official Skills Pass FAQ describes the requirement as applying to candidates working within the hospitality industry or with an establishment that has an MTA licence. If you believe your role is excluded, the Skills Pass FAQ at skillspass.org.mt and tourism.skillspass.org.mt is the authoritative source — read the exclusions section and, if still unclear, ask the Skills Pass team directly before completing an assessment you may not need.
Contact the Skills Pass team directly
For any issue not resolved by the steps above — including account access, certificate reissue, or specific assessment queries — use the official portal contact options.
Visit the official Tourism & Hospitality Skills Pass websiteThe official Tourism & Hospitality Skills Pass portal — includes support contact options.tourism.skillspass.org.mt(opens the official external website in a new tab)