Can't log in to the Skills Pass portal? Assessment slots missing? Certificate not showing? Common issues, step by step, and when to contact Skills Pass.
Direct answer
What should I do when an official portal step does not work?
The troubleshooting steps below are this guide's suggestions. Check your official account, then contact Skills Pass if needed. This guide cannot access accounts, recover credentials, change bookings or speed up applications.
Keep your official confirmation and reference details ready. For an appointment, payment or enrolment instruction, the official portal and its direct support team are the authority.
Where to start
- Cannot log in? Find the official login and learn how to avoid imitation sign-in pages.
- Failed an assessment or the interview? Read the re-sit rules, the fees and what happens next.
- Not sure you need the Skills Pass? Check who needs the Skills Pass and which jobs are excluded.
The two official websites are skillspass.org.mt (Pre-Departure Course and Skills Pass information) and tourism.skillspass.org.mt (tourism and hospitality). The tourism user guidelines send candidates to the Pre-Departure Portal inside the Skills Pass portal. Use their links to reach the candidate portal.
Login and account problems
- Forgot your password. Use any reset option on the official login screen. If there is none, or it fails, contact Skills Pass.
- Account not activating. Accounts not activated within 24 hours are deleted. Contact Skills Pass if activation fails.
- Portal not loading. Try another browser, clear your cache, or turn off browser extensions. If it still fails, contact Skills Pass and send the error message.
- Not sure which email you used. Check your records, or ask anyone who helped you register. The registered email cannot be changed, so contact Skills Pass.
Assessment booking problems
- No slots available. Check again, or contact Skills Pass and explain your deadline. No official page gives a date when new slots open.
- The location does not suit you. The official pages disagree. One says a 20-minute live online interview at ITS or an authorised centre. Another says 30 minutes in person at VFS. A third says 30 minutes online at VFS or ITS. Ask Skills Pass to confirm yours.
- Payment not going through. Check whether the payment was recorded before you try again. If it keeps failing, contact Skills Pass with the error.
- Need to cancel or change a booking. There is no refund for failing. A refund for withdrawing is up to senior management. The FAQ does not give rescheduling rules, so ask Skills Pass before your appointment.
Certificate problems
- Certificate missing after you passed. The FAQ says certificates are issued weekly through Blockcerts. Another page names Hyland. Ask Skills Pass about delivery and your status.
- Your employer cannot verify it. Share your official credential and ask Skills Pass how to verify it. The certification page describes sharing a Blockcerts credential.
- Lost access to the account holding your certificate. Contact Skills Pass support. This guide cannot find or reissue certificates.
Common questions
I failed the assessment. Can I retake it?
Yes. The tourism process page lists one free re-sit, then €100 for each later re-sit. The Skills Pass FAQ describes two free tries, a paid third try, then a one-month block after a third failure and payment again. Ask Skills Pass which rule applies to your assessment or interview.
My employer registered me but I cannot log in. What do I do?
Check what your employer submitted, then contact Skills Pass about access. The registration page says accounts not activated within 24 hours are deleted, and then you must register again.
I passed but my certificate is not showing. How long does it take?
The Skills Pass FAQ says digital certificates are issued every week through Blockcerts. Another page names Hyland instead. No page gives a delivery date for each person. Ask Skills Pass about your status, and give your reference and the date you passed.
My employer wants a Skills Pass certificate, but I thought my job was excluded. What now?
The Skills Pass FAQ covers hospitality and MTA-licensed businesses, and lists excluded roles. The tourism FAQ lists exclusions too. Identità's 28 February 2026 notice separately lists Pre-Departure exemptions. Role exclusions and Pre-Departure exemptions are separate rules. Ask Skills Pass about your role before you register.
Contact the Skills Pass team
If these steps do not fix it, contact Skills Pass. This includes account access, certificate reissue and questions about your own assessment.
We never collect official login details, documents, or payment data. Use this guide for context, then take action only on the official portal. Full citations are listed at the end of this page.
Visit the official Tourism & Hospitality Skills Pass websiteOpens the official website