Preparing for the Skills Pass assessments and interview

The Skills Pass and tourism process pages do not publish past examination papers, a complete question bank, or numeric pass marks for the Phase 1 assessments. This guide distinguishes published course information from its own preparation suggestions. The suggestions below are not an official syllabus or a prediction of examination questions.

This guide suggests working through the official course material and reviewing topics you find difficult. The official process page says examinations are based on the topics taught in the relevant part (the Skills Pass process page); it does not endorse this guide’s study method.

The official tourism process page names two mandatory tourism courses and assessments. After passing that bundle, candidates proceed to occupation selection and assessment. These two courses are not the whole Pre-Departure Course and Skills Pass process (Identità’s 28 February 2026 notice and the tourism process page):

Basic Customer Care

The official process page describes the tourism component broadly in terms of customer service, behaviour and sector standards (the Skills Pass process page). It does not give the detailed Customer Care syllabus below. These are this guide’s optional practice topics, not confirmed course or examination content:

• Professional conduct and presentation in a hospitality setting
• Handling guest requests, complaints, and difficult situations
• Communication and teamwork in a service environment
• Basic standards expected by MTA-licensed establishments

Basic Maltese Tourism Product

The official tourism process page names the Basic Maltese Tourism Product course and assessment but does not provide a detailed syllabus. These are this guide’s optional research topics, not confirmed course or examination content:

• Malta’s main tourism attractions, landmarks, and regions
• Malta’s hospitality sector — hotel categories, main operators, and what MTA licensing means
• Practical information about Malta that guest-facing staff are expected to know
• Seasonal patterns and the type of visitors Malta receives

This guide suggests using the official learning material as your main preparation resource. The official descriptions do not establish the difficulty of each tourism assessment or guarantee which questions will appear.

These are this guide’s suggestions, not programme requirements. The official tourism process page gives 42 days to complete Phase 1 but does not state when that clock starts (the tourism process page).

1. Check your deadline and begin promptly. Confirm the deadline shown in your official account or ask Skills Pass if it is unclear.
2. Work through the official material. Allow time to review each module before attempting its assessment.
3. Take notes on terms and topics you find difficult. Use those notes to guide your review of the official material.
4. Review before a re-sit. If feedback is available, use it alongside the course material. The official tourism process page gives one free re-sit for failed exams, then €100 re-sits, with a one-month lockdown after failure of the second re-sit (the tourism process page).

Official materials describe Phase 2 as a roughly 30-minute video-conferencing session combining true/false and open-ended questions that assess both English proficiency and occupation-specific competency (the tourism process page). The following preparation ideas are this guide’s own suggestions:

• Review your occupation’s core duties. Practise explaining how you would handle a situation in that role. The official FAQ describes an occupation scenario as part of the interview, alongside follow-up questions about the online examinations (the Skills Pass FAQ).
• Practise spoken English around your role. This guide suggests describing your duties and answering follow-up questions aloud. The official tourism process page mentions English conversation skills but does not publish a numeric proficiency threshold (the tourism process page).
• Review the Phase 1 course material you found most challenging. The official descriptions connect the interview to the online-course content (the Skills Pass FAQ, the tourism process page and the tourism FAQ). This guide suggests setting aside review time for topics you found unclear.